Tracking

Customer-1
New Community Member
What do you do when you have sent photographic evidence that postage has been paid and attached to parcel at post office, the customs form completed and the cost of tracking exceeds the cost of the garment? PayPal have found in my favour but will not pay me without tracking. I am now owed £25 and have no way of getting it back.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Customer-1

 

Your best bet is to read up on paypal buyer protection before you start buying so you know what is and what is not offered.

In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.


Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this before the transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. BUT if you choose to buy from a private or international seller you may not have that option.

However if you funded your Paypal payment via a credit card then contact your card issuer and they may help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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