Tracking an order paid through PP before having a PP account

ishmo
New Community Member

I'm trying to track an order I made paying with my credit card through Paypal before I had a Paypal account. I have an email receipt of the order. It was made on 29 August, 2020. Paypal says it has no record of this transaction but I have the PP receipt in front of me. I have a  transaction ID but it means nothing without a place to enter it. Any help is much appreciated.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ishmo 


If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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