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Thomas cook holiday

New Community Member

Thomas cook holiday

I paid for my thomas cook holiday last week using paypal and paid through my debit card can i claim back through paypal now they have gone out of business

3 REPLIES 3
Moderator

Re: Thomas cook holiday

Hi @andyamsmith,

 

I'm sorry to hear about the difficulty with the holiday that you purchased. There's a website set up for instructions regarding how to seek a refund. Please check there for more information.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: Thomas cook holiday

Same, I also have an even bigger issue. I have lost the email with my booking reference so I'm hoping I can claim my refund through PayPal also.
Contributor

Re: Thomas cook holiday

I opened a dispute with Paypal to get my money refunded for Thomas Cook flights which were 5 days after they went under. We purchased them through a third party and have been advised by PayPal they have dismissed my claim. Why do we use PayPal if we are not protected when things go wrong like this. Wish I had used a credit or debit card to pay instead at least I would get a refund from them. Have tried to contact them through message to day and have been advised I will receive a reply in 647 hours!

Not happy with PayPal will think twice about using PayPal for large purchases in the future and will also think twice about using message when they say they will reply in one hour.