Thomas Kinkade Christmas tree

r26
New Community Member

Today I received a window cling from the company.  I paid $52.53 for this!  What a scam!!  Paypal should indeed not allow this to happen to anyone!

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5 REPLIES 5

hipychick50
Contributor
Contributor
Not only is this a scam but the wording reads as it's a rotating train around the christmas tree and all the shops and the santa and the raindeer spinning around the top of the tree and what arrives a cut out picture if that not fraud I dont know what is, been in contact with them but they say sorry for delay my order is on it's way which shows they dont read them this is from september.any one got a refund yet
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marybh62
Contributor
Contributor

I have the same problem.  I am going to try to email them asking for a refund (and how to return these).  If I get no response I will contact paypal about a refund.  This is a definite scam!

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GailWilliamsNas
Contributor
Contributor
I ordered a tabletop Christmas Tree. All I got was a plastic window stick on. This is ridiculous! I am going to wait a few days and will try to contact the seller.
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GailWilliamsNas
Contributor
Contributor
Hello, where did you report this to? My tiny box had 3 layers of labels on it. I’ve been trying to find a seller’s name, address & phone #. I just got mine today!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@GailWilliamsNas 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns


Advice is voluntary.
Kudos / Solution appreciated.
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