This fraud becoming very common

[Fraud-No]

Recently I ordered an AirFryer from this company Roaeqlin. After a month of checking with them for no delivery they sent me an email with a tracking number and link. The link does not work. Then a few days later I received an envelope in my mailbox with a plated ring in a jewelry box. The tracking number is the same. I could not imagine that an air fryer could fit in my mailbox. So I did not pay much attention. Then Paypal sent my an email that they have denied my request for a refund for the U$40.58 as I have received? the item. I have checked in the FaceBook posts and I can see many examples of this way of cheating. Paypal does not seem interested to help. I have pictures of the evidence. The picture of the envelope with the sender address obscured. So what do I do?

[kernowlass · Accepted solution]

@Fraud-No 

Don't buy from these.......

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Fraud-No]

Thanks the order was on May 5th. I guess I can try with my bank. Thanks.

[Fraud-No]

I am just really sad. I have made many orders using Paypal for some years now. I had one other case that the money was refunded to me after I showed the evidence. In this case, the same thing. I emailed etc evidence, photos showing the envelope with the tracking number. How can an air fryer fit in an envelope? And Paypal just denied. Now there is no human to respond to me.

[Phaikon]

My bank has refunded the payment.

[Fraud-No]

Thanks, after reading some messages here, I have submitted the evidence to the bank credit card department to handle. I hope for a good outcome.