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This company is a fraud. Your life-YIXIN

zebraprs
Contributor

Re: This company is a fraud. Your life-YIXIN

I was just notified by PayPal that I am getting a refund to my CC...  

Littletas79
Contributor

Re: This company is a fraud. Your life-YIXIN

after many calls to to PayPal and putting in a claim, I finally got my refund of $210. Good luck to all in getting your refund. 

CGM2021
Contributor

Re: This company is a fraud. Your life-YIXIN

This company advertised a big book edition of "The Night Before Christmas,"paying $78.98 for 2 books. They were advertised as large books that had lights, things that would be appealing to children. These were to be gifts for my grandkids from their great-grandparents. The cover of the book had Santa Claus carrying his sack on his back. We hadn't received the books so I wrote PayPal and was told to try to settle with the seller. Within 5 days, we received the books. They were small with a Hallmark signature on the back. When you order a book that says, "The Night Before Christmas," with Santa on it, imagine my surprise when I opened it and saw animals playing in the snow with the words of "We Wish You a Merry Christmas" divided up between the four pages. 

I escalated this to a claim on PayPals page, filling out the information and at the bottom clicked on "send." However, I got a notice that I hadn't escalated this to a claim and to be honest, I didn't have time to rewrite everything again. It's sad that my parents in their 90s had nothing to give to their great-grandchildren that they haven't been able to even see because of Covid.

 

This is a complete scam and I am very disappointed in Facebook for allowing them to advertise and in PayPal in not putting a stop to this, especially with the number of complaints that have been made. 

Murtz1
Member

Re: This company is a fraud. Your life-YIXIN

Finally got my Christmas garage door mural, ordered Dec 4, got it Jan 13. Completely wrong item. Any suggestion on pay pay to get refund. Tried to contact seller, they don’t reply.
zebraprs
Contributor

Re: This company is a fraud. Your life-YIXIN

Put in a case with PayPal.  i was just notified that my refund is coming .. 

CGM2021
Contributor

Re: This company is a fraud. Your life-YIXIN

Looks like some others have received a refund. File a case with PayPal. 

File a case and make sure when you click on send at the bottom of the form that it really is sent! I filled out all the information to raise my complaint to a case, clicked on send thinking I had done everything I needed to do, I realized they hadn't received it for some reason. I couldn't find it in my sent email to back up that I had sent it when I got a notice from PayPal that my case had been closed. I am not that good at technology so have no idea why but do check to make sure yours goes through! Good luck. 

 

bmbutler
Contributor

Re: This company is a fraud. Your life-YIXIN

PayPal denied my case saying I had received it (they only shipped it when I filed a case).  I tried to file another case because the Willow Tree set is crap and it was immediately denied saying I wasn't eligible for their PayPal Protection Plan.  I guess since they no longer own PayPal Credit, they have washed their hands of any responsibility for fraud we have done against us for a purchase paid with PayPal Credit.

TheGribb
Contributor

Re: This company is a fraud. Your life-YIXIN

Wow, I believe that I also have been scammed.  I responded to a Facebook add for various items of Willow Tree Nativity Set figurines.  I have never even received an acknowledgement.  I placed two orders, one for $69.97 and a second for $89.99.  I really agree PayPal should ban this company, as should Facebook.  I logged a case with PayPal, but based on the entries here, I don't feel comfortable that they will reimburse me.  I too will look for alternatives  for PayPal.

BUFFYDOG
Member

Re: This company is a fraud. Your life-YIXIN

I also ordered a willow tree nativity with no acknowledgement of order ,I put in a dispute with PayPal. I then received an email from <Removed> ,asking me not to follow through with dispute as my order was on its way. Now realise this has been a scam .Looking back paypal should have pulled the plug on their connection with this company a long time ago

BUFFYDOG
Member

Re: This company is a fraud. Your life-YIXIN

Complete scam ,PayPal should have pulled 0lug on this company a long time ago