Think i've been scammed

[Stuart_Clark]

Hi there, i was looking to buy some models for a fiend as he is into warhammer, i was going to go through the official site but i was told that you can get these models cheaper through 3rd parties, so i found one of these online stores and made 2 orders which i paid with through paypal.
However i received no notification that my payment was received nor did i receive any notification that my goods were on the way. being slightly worried at this point i did some research and found out that the company i bought them from were making counterfeit goods and selling them off for cheap. i emailed them and have received no response, what should i do?

[Anonymous_User]

You may want to open a dispute (requesting a refund) in the Resolution Center.

[kernowlass · Accepted solution]

@Stuart_Clark

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[opalkodo]

If i did open the dispute but the seller doesn't contact me at all, how do I get my money back?

They are not responding to any email I'v sent and one of the direct emails is not valid even.

I'm afraid to not get my money back even after opening the dispute request on the Paypal website.