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They send me wrong item from China..

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Member

They send me wrong item from China..

i can not make a response to the seller? if i click respond its going to be the message how to return. my response supposed to be to ask the seller if they pay the return shipping? but no way to be found for personal message.. customer service hard to talk to virtual agent.. scam on facebook should not be tolerated (they will ship you a wrong unsaleable item, they know hard to return it from overseas) .. be careful buying from CHINA using PAYPAL will not help you.. my only option now is to cancel the claim or don't ship it back because shipping back is more expensive ( to be silent).. Merchant win?? where is my money this not my fault

1 REPLY 1
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Esteemed Advisor

Re: They send me wrong item from China..

@ALFIE12 

 


Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because......

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.