They are not accepting my Proof fo address

Vall_lopez
Contributor
Contributor

Hi! I have been struggling this week since my account has been limited. The only requirements they can't accept was my proof of address, since I am still not living on my own, my utility bills stated with the name of my parents. So, the documents that has a strong proof of my address was limited to community clearance, birth certificate, and some school documents. I don't know what to submit to them, since the document I have send to them was already denied. If you guys have experienced the same case. Would you help me with this one? I am from Philippines by the. Way. Feel free to suggest or anything, I just want to end this situation. I really need the money on my account. I am looking forward for your response. Thanks!

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11 REPLIES 11

PayPal_Siobhan2
Moderator
Moderator

Hi Vall_lopez, 

 

Thank you for contacting the PayPal Community forum. 

 

I would recommend providing a copy of your bank/card statement. As the financial information on your PayPal account must belong to yourself, the name and address on your bank/card statement will match the information you have registered on your PayPal account. 

 

- Siobhan 

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Vall_lopez
Contributor
Contributor

Hi!

Unfortunately, I don't have any bank account yet, the bank I link to my account was my boyfriends account, since he is the one that has a work yet. I also submit a community clearance stating my name and residency, but they not still accepted it. Is there any possible way you can suggest me to do? I really need your help about this situation 😞 

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PayPal_Siobhan2
Moderator
Moderator

I'm afraid you cannot use another person's bank account on your PayPal account and we must receive a proof of address for the account holder to comply with regulations. If you are unable to provide the information, I'm afraid the account will remain limited. 

 

- Siobhan 

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Vall_lopez
Contributor
Contributor

I had his permission with it. Since again, I am still a student. And I do not have one yet. Can you help me what can I submit rather than bank accounts statements, and utility bills? that would really if you could suggest me, since I am struggling with it for almost 2 weeks 😞

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PayPal_Siobhan2
Moderator
Moderator

We accept a copy of:
- Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.)
- Bank or credit card statements
- Your driving licence. (Note: We can only accept a driving licence if: it shows your address, it's been issued within the last 12 months, and it's accompanied by another valid government-issued photo ID)
- Your printed payslip.
  
We do not accept:
- Invoices
- Partial Documents.
  
Please note: The document must show your full name and address as registered on the PayPal account. The document cannot be older than 12 months and should be fully legible.
 

- Siobhan 

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Vall_lopez
Contributor
Contributor

okay I will work with that. Thanks!

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PayPal_Siobhan2
Moderator
Moderator

You're welcome! 

 

- Siobhan 

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Vall_lopez
Contributor
Contributor
Hi I also want to ask what under I will going to choose for submitting my printed payslip? Is it bank or card statement or in govt. Issued documents?
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Vall_lopez
Contributor
Contributor
Hi! I am very sad to tell but the printed payslip that I send, as you suggested to be submitted was still not accepted by the PayPal, I don't have any options. This is taking to much time. Is there any available way to solve this?
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