The seller didn't send the item.

[betterdays2019]

I bought and item on ebay, seller asked me to close the case. I did. The seller didn't send the item.

[kernowlass]

@betterdays2019 

Why would you do that???

Which dispute did you open Ebay or a Paypal one.

[betterdays2019]

ebay

the seller told me it was against ebay's policy to give you a new tracking number before I closed the case. So I closed the case.

[kernowlass]

@betterdays2019 

You should never close a case until you have a cleared refund or your item.

Why do what the seller says instead of checking with Ebay or on here, of course the seller is going to use any excuse to get you to close it so then they can ignore you.

See if you can open a paypal dispute.....

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[betterdays2019]

Thank you. Just opened a case on paypal.

[kernowlass]

@betterdays2019 

Put in EVERYTHING that has happened in a message to the seller that paypal sometimes read BEFORE YOU ESCALATE TO A CLAIM.

I would escalate as soon as possible as the seller is not going to voluntarily refund from the sound of it.

Good luck.