The document you provided wasn't issued within the last 12 months.

[Chege-Kigathi]

My account has been limited so that I may provide a residential address. I have provided a bank statement with my residential address and the bank statement was issued two days ago. Paypal is however telling me that the document was not issued within the last 12 months. It is really giving me a headache because I have no idea how to deal with this because the document was issued two days ago and it is indicated on the document that it was issued two days ago. Is there any way to resolve this issue?

[sharpiemarker]

@Chege-Kigathi 

1. Go to: https://www.paypal.com/smarthelp/contact-us
2. Click Disputes and account limitations
3. Click Account Limitations
4. Click How to resolve an account limitation
5. Click Call Us, after the "This information might help" box

Explain to them the situation like you did here.

If it lets you upload a document again, write a letter explaining the situation, pdf it and upload the letter and the copy of the statement again.