The amount of refund I requested was erroneous

[MarjorieD]

I requested for a usd 900 refund but in my claim I missed one zero and now I may only be entitled to a usd 90. Since the case is escalated I cannot edit the amount of claim. Help!!!!

[kernowlass · Accepted solution]

@MarjorieD 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[MarjorieD]

Thank you for the help. I was able to contact PayPal thru customer support and had clarified the correction.