We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I too was scammed by them. I ordered through a ad on Facebook. I will never order anything on FB, they allow anyone and everyone to post things and FB does not screen anything unless it is to their political liking. PapPal is aware of the fraudulent company and they should not allow anyone to send money to them. I blame myself for not checking to see where it was coming from. I will not ever buy anything that is coming from China again.
I purchased through a Facebook ad as well, do you recall what the ad was for that you ordered?
Vango does not sound like a Chinese company. If I had known it was in China I never would have ordered! I accidentally ordered masks from a Chinese company but through Amazon and I received the correct product! Never from Facebook again and the Paypal protection is worthless!
I too was taken in by this scam: 10 rolls of tp that would work for my Barbie doll for $38.99. I'm totally at fault for falling for this scam; however, wondering if PayPal has a list of scam vendors so they could at least warn us when we try to make a purchase.