The Royal Franchise Walking Treadmill

[dl5052]

has anyone actually received there walking treadmill from the Royal Franchise?  I ordered mine Sept 9 2020 

[kernowlass]

@dl5052 

Not one of these is it?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

[Kay2011]

I ordered my walking treadmill September 5, 2020 and have not received it. I emailed the company in November of last year asking when will my treadmill be delivered. Royal Franchise replied; it will ship in 2 weeks. DID NOT RECEIVE IT! I sent another email this month January 2021, demanding a refund. They have not replied.

What is the next step?

[kernowlass]

@Kay2011 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number then post back for more advice.
If the item arrives and its tat then make sure you CHANGE the dispute quickly before it closes to not as described if too late contact customer services to open a second one for you.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will chargeback.

Also make sure you have activated the below link in case you have to return the item when Paypal requests you to....or the correct one for your country.
https://www.paypal.com/us/webapps/mpp/returns

[Candelarialuz56]

I ordered mine, the electric walking treadmill, on Sept 20, 2020 and have not received it til today 3/26/2021. I demand a refund from Paypal in the amount of $65! Order #: 22182