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Terminated on False Premises

alink2
New Community Member

Terminated on False Premises

My account was banned on account of “fraudulent information,” but all the information I’ve ever used for this account is my own. This limitation has barred me from using the resolution center, and no matter how hard I try, I can’t get ahold of customer service. Is there anything else I can do, or do I have to just keep trying with customer service?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Terminated on False Premises

@alink2 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.