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Temporary limitation on account but no clear path to resolution

Hello2021
New Community Member

Temporary limitation on account but no clear path to resolution

I am prevented from making a transfer from PayPal to my bank account.

 

I submitted documentation to verify my business several months ago.

 

I have had a message saying 'We're reviewing your submissions. Thanks for helping us understand your business better. We'll get back to you soon' but I still have no response.

 

Because my case is under review, I can't seem to appeal the review or question why the review has not been completed.

 

How can I have a conversation with someone to sort this out?

 

It is wrong for PayPal to be resticting my account like this.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Temporary limitation on account but no clear path to resolution

@Hello2021 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.