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System does not allow to open dispute becaus of earlier action on same transaction

1Chouffe
New Community Member

System does not allow to open dispute becaus of earlier action on same transaction

I sadly purchased an article in a fake webshop situated in the US. I paid with Paypal. I can t communicate with the webshop ( fake contactadress ) and the transaction-bill of Paypal says the money is transferred to a Chinese with only a e-mailadres.

By mistake i claimed this transaction as unauthorised instead as a dispute. Paypal rejected this and closed my ticket. Fully understandable.

My problem is that now i can not open a dispute for this transaction because the PayPal system blocks this at tjhe moment.

I can not come in contact with PayPal.

Someone who can help me with hints to open a dispute or with methods to come in contact with Paypal by phone