System does not allow to open dispute becaus of earlier action on same transaction

1Chouffe
New Community Member

I sadly purchased an article in a fake webshop situated in the US. I paid with Paypal. I can t communicate with the webshop ( fake contactadress ) and the transaction-bill of Paypal says the money is transferred to a Chinese with only a e-mailadres.

By mistake i claimed this transaction as unauthorised instead as a dispute. Paypal rejected this and closed my ticket. Fully understandable.

My problem is that now i can not open a dispute for this transaction because the PayPal system blocks this at tjhe moment.

I can not come in contact with PayPal.

Someone who can help me with hints to open a dispute or with methods to come in contact with Paypal by phone

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