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I filed a claim with Pay Pal. Item shows delivered per the tracking info and Pay Pal closed my claim. I cannot get anyone to help me. I ordered a sewing machine that weighs 18.5lbs. The shipping label with my address was placed on a 3 oz bag type mailer. It was delivered May 26, 2020. It contained 5 black face masks. The cheap flimsy paper type. I did not order this and the vendor is not responding. Pay Pal will not give me a refund because I did not cancel the order. Why would I cancel before receiving it? How was I to know that the vendor would ship face masks and not a sewing machine??
How can I speak to someone at PayPal. What is the point of having this account if you will not protect my purchase as you claim you will? I feel ripped off a second time by Pay Pal.
Why did you open a dispute for non receipt of item and not item received but not as described?
Going through the same issue, what is sad is Pay Pal is letting these idiots get away with it, I have video surveillance proving the items never ever delivered.