I filed a claim with Pay Pal. Item shows delivered per the tracking info and Pay Pal closed my claim. I cannot get anyone to help me. I ordered a sewing machine that weighs 18.5lbs. The shipping label with my address was placed on a 3 oz bag type mailer. It was delivered May 26, 2020. It contained 5 black face masks. The cheap flimsy paper type. I did not order this and the vendor is not responding. Pay Pal will not give me a refund because I did not cancel the order. Why would I cancel before receiving it? How was I to know that the vendor would ship face masks and not a sewing machine??
How can I speak to someone at PayPal. What is the point of having this account if you will not protect my purchase as you claim you will? I feel ripped off a second time by Pay Pal.
