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Suspicious behaviour regarding none received items

Member

Suspicious behaviour regarding none received items

Hi all just a quick one really. So I bought an upgraded brake kit off of a Facebook group the other day and paid using goods and services. I’ve been in contact with the seller over Facebook messenger and when they reply they seem to be decent and what not but they haven’t sent me a receipt proving that the item has been sent. I’ve just checked on Royal Mail and the weight matches up with the amount they have paid to send it yet now when I ask for proof I’m getting no response. The postage says guaranteed 2 day delivery, they said they had sent it yesterday so should I wait until Wednesday next week before starting a dispute or is it all too good to be true and I’m being fleeced? Thank you for your help

1 REPLY
Volunteer Advisor

Re: Suspicious behaviour regarding none received items

@Alit_123

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.