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Suspect Scam transaction

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New Community Member

Suspect Scam transaction

 I made a purchase online and later realized the seller does not seem legit. I wanted to cancel the order but the email and phone both don't work! I tried opening a case with PayPal and they close it saying they didn't suspect anything wrong. 

 

Any thoughts what i can do here?

1 REPLY 1
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Esteemed Advisor

Re: Suspect Scam transaction

@Mariyam1 


If you opened a dispute for an unauthorised transaction that is telling paypal your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.