Sunsmile

freda59
New Community Member

I am trying to re open a dispute with pay pal finding this so difficult I received an item which is not working and have contacted the firm Sunsmile to no avail what can I do please

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@freda59 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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