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Seriously that's topic not help us, it just increase post with many same problems everyday
I believe all of your users respect with your terms, all user also not hesitate about your KYC process. But please respect your users too, this is not harassment bullying to you, just suggestion.
I think paypal crm is really horible, everything seems not connected, look at below why
1. make integrated paypal crm/support.
Why i told that crm seems not connected, look at picture below
There's no one answer my tickets
But there's new messages on my email, it should in my inbox too not only in my email.
Where i should my Case ID? In resolution center, i thinks no
So where i can track my case id? using phone call?
2. KYC process take too long and long time
Your KYC process, take too long time and not efficient and not experience about legal document in some countries
We(paypal) accept a copy of: - Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.) - Bank or credit card statements - Any other government-issued letters or statements in your name
We(paypal) do not accept: - Purchase receipts/invoices - Partial documents - Screenshots of your online banking or service pages
I live in indonesia, and and our legal document's may different in your country. To process this KYC i used
KK : Kartu Keluarga (Family Document) issued and signed by real government, not issued by only head of neighbor(RT/RW)
SKCK : Surat keterangan catatan kepolisian issued and signed by police department, not issued by only one police
In all of document above, there's real address. But when i upload those kind of document, i got rejected. Why?
Maybe someone told me, please use this
- Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.)
I don't have any utility bills. Phone, broadband, electricity, most of them use digital invoice where you wont believe it. - Bank or credit card statements
I never used credit card and not want to use that. What about saving book? In those book(in some bank), no address written anywhere on those book - Any other government-issued letters or statements in your name
I've done, but still rejected because of paypal think it's not issued by government
a. at least paypal know document template using in some country, not limited with only my issue
b. make branch office in other country, so you know regulations
I believe your team/employee is open mind people that will not easy to banned peoples because of this letter/topic