I signed up for a free trial for a subscription service and they ended up charging me for a years subscription even though I no longer want the service. I asked them for a refund but all they were telling me is their financial team is going to determine if I am eligible for a refund. I opened a dispute with paypal while the payment was still pending, but it ended up being charged. Now the company is messaging me telling me I need to cancel the dispute before they can issue a refund. Should I cancel the dispute? Why would they need me to cancel the dispute before proceeding?
NO, never close a dispute if you do they will ignore you.
Check if you had a subscription set up... Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.
Advice is voluntary. Kudos / Solution appreciated.
