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Submitted dispute under incorrect category - now I can't re-submit

Member

Submitted dispute under incorrect category - now I can't re-submit

I submitted a dispute under the wrong category in the Resolution Centre - I submitted it under "I want to report suspicious account activity or transactions" instead of "I didn’t receive an item I purchased". 

 

I sent someone money for a pair of show tickets (vouched for by a friend, but he unfortunately turned out to be a scammer). I am hoping to get my money back. It was my first time submitting a dispute and I stupidly put it in the wrong category. Now, when I try to re-submit it, it won't let me, saying "you've already submitted - this ticket is closed". Does anyone know how I can remedy this? Or maybe get in touch with a representative? 

5 REPLIES 5
Esteemed Advisor

Re: Submitted dispute under incorrect category - now I can't re-submit

@jocelyn1231 

 

How did you send the funds ie which paypal option?

How did you fund the payment via paypal ie which funding source?

If you opened unauthorised was that because it was the only option available?


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Member

Re: Submitted dispute under incorrect category - now I can't re-submit

I sent the funds via Friends and Family.

Not sure what funding source means - I don't recall doing anything in this category.  

Not sure what the last part of what you're asking means. 

Esteemed Advisor

Re: Submitted dispute under incorrect category - now I can't re-submit

@jocelyn1231 

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Submitted dispute under incorrect category - now I can't re-submit

I see - I clearly didn't know this. Not an avid user of PayPal. The best bet is contacting my credit card company?

Esteemed Advisor

Re: Submitted dispute under incorrect category - now I can't re-submit

@jocelyn1231 

 

In my opinion yes, worth a shot, good luck.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.