Strange amount of money withdrawn

[Reece-1123]

I received a notification from my bank this morning that an amount of 116 € has been taken out of my account for a paypal transaction, however i made no such transaction. I can not find the transation for this amount in my activity and i have checked all my other payments dont add up to that. How can i find out what this is for? Thank you in advance

[kernowlass · Accepted solution]

@Reece-1123 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.