We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Yet another complaint about this supplier. Wish I’d looked before placing an order.. you live and learn.
i ordered goods that haven’t arrived, PayPal no help and declined my claim as they can supply despatch number.
they can’t supply proof of delivery though which are two different things, as I’m unable to prove the goods weren’t delivered then they have the proof to decline my claim. Yes they want proof that something hasn’t been delivered... after asking numerous times how I’d do this and not getting an answer.
so neither party have proof of delivery/non delivery they decide to go against myself who has never placed a claim previously but go in favour of a company with thousands of complaints against them for non delivery of goods... sorry but this is the biggest joke I’ve heard this year if it wasn’t so idiotic on the behalf of PayPal.
I was told when they get so many complaints they will look into it again, not sure on how many they need she didn’t have that information.
so it’s the little guys that are left without again, I defo will avoid any interaction with PayPal in the future if I can help it such a shame as so many honest and upstanding companies use it but are being let down by these types of companies and decisions.
If you open a dispute quickly then as the item is coming from China and the seller supplies tracking then paypal will often close in favour of the seller.
BUT if you wait the time it takes for the item to arrive eg allow 6-8 weeks and then open a dispute when it should have arrived then you may well win.
Also ALWAYS fund your paypal payments via a credit card, if you have done then you have a second layer of protection and can contact your card issuer and see if they will chargeback for you.
Storm Media is China based seller but may make out they're local with their various shops and ships from China so delivery takes a long time. They're not very communicative as far as I've observed from the complaints so it can frustrate buyers and lead them to file disputes and post complaints online.
In an Item Not Received case, if the seller provides tracking that shows delivered, they are protected. In your case since delivery is inconclusive, contact PayPal again to have them review the tracking number. I take it you weren't given the tracking number? If you were given tracking number, keep checking up on it. People have reported that they've received their item, it just took a long time and seller doesn't communicate likely due to "language barrier".
Lastly, push comes to shove, if a credit card was used, contact your card issuer to dispute.