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I also had an issue with Storm Media. I filed a complaint with Pay pal. After reading all these comments about Storm Media I thought I would not have any problem getting my money refunded. WRONG! Even after all the complaints Pay pal has received about this vendor they keep siding with Storm Media! INSANE! I am going another route (or routes) to get my money back and warn people about Storm Media and Pay Pal! Pay pal must be as crooked as Storm Media!
I experienced the same issue with Storm Media under the name Choisest 1. Purchased in July, opened PayPal case in September, then received a fake tracking link. PayPal closed the case today AGAINST ME although I’ve never received merchandise or a refund. Totally unethical. PayPal used to be a respectable company but no more. There are literally pages of complaints about Storm Media, and PayPal is enabling them to SCAM consumers.
This is not a solution! Because someone got an error response?! Storm Media needs to be more responsive! And if PayPal approves them as a seller that uses a PayPal option, they should be able to answer as well, that this seller is not conventional and takes much longer to deliver. NO response is just bad business!
But, one thing I think everyone should realize is that when you placed the order from Storm Media, it did say 2-5 weeks for delivery, which you can see in one of the responses (about the mascara). So, with that said, no one can truly complain about the time it takes to receive the product. As far as the lack of notifications and lack of response to emails, yes that is HUGE issue! Also, PayPal doesn't typically take the money from your payment method until you receive the product, so you should double check as I did. The funds have not been removed yet.
I placed an order on 8-16-18, there is no tracking number and haven't heard from them. I cannot communicate with them only through paypal but haven't received an answer as of yet either, please help.
Seller info Storm Media Limited Invoice ID c7242396074049.1