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I ordered the same leggings from the FB app on Dec. 22 and a few days later received an email with the fake tracking number. When I clicked on the tracking # it took me to Fed Ex and had the message that there was no such tracking #. That's when I opened the case through PayPal. A week later I get an email from PayPal saying Storm Media sent them a tracking number for my item, and yes, it was the same fake tracking number. I called and spoke to a PayPal rep this morning and explained that it was the same fake tracking number, and I was told that in reviewing my case and the tracking #, they discovered it was linked to a "private shipping company" ?? Why doesn't that show up when I click on the tracking # instead of Fed Ex? I'd love to know how they figured that out! As the rep had me on hold, I went to this community thread and was shocked to see the number of complaints and cases involving Storm Media and its other alias company names. After being on hold, I told the rep that with 22+ pages of Storm Media complaints and cases dating back over a year ago , PayPal is part of the problem! When I order from a company offering PP as a method of payment, I'm much more comfortable doing so, because I know to a certain extent, PayPal has investigated the company enough to approve them as PayPal members, just as nonbusiness members go through the verification process. When I brought this to the rep's attention, she said she was going to send a request to the security department for review. I hope she meant it, but as it is with my open case, only time will tell.
I truly hope so. Paypal is not getting it. Denied my case stating storm media gave them a tracking #. This number cannot be found. I ordered something on the Nov 22 and then there were 3 more charges for $21.95. Got the items from the 22nd about a week ago. Needless to say the item is absolut junk. The other 3 items are still a no go and I cannot file anything. I guess I have to call them once again.
Hard to believe that paypal just plain ignores it.
PayPal is the problem!
I backed out before clicking on the “complete transaction” button and PayPal let it go thru. I had no chance to stop the order.
Hi - I asked Paypal for help and they have refused. I'm so angry and disappointed. I hate being scammed. $36 down - money I should have spent more wisely.