New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
I reported the Storm Media scam to Paypal as a disputed transaction. I told Paypal that I never received my merchandise and that emails to Storm Media were bounced back by gmail as undeliverable because the email address was not valid. Paypal reviewed my claim and denied me because they say the company is not fraudulent. It took another 3 attempts with Paypal customer support to change my dispute back to a "merchandise not delivered" dispute, and now I am waiting the 11 day grace period to see if Storm Media replies. I "may" get a refund the latest Paypal support person says. This is the problem with Paypal, they act like a bank, but they are not held to the same standards as banks.
Hi - I opened a case online but paypal have closed the case as they said the order was authorised. Well only one item was and not the other items the company added onto my order!! Also the items have never arrived. Other items I have ordered from abroad have all arrived safely without a hitch.
I will try and ring paypal tomorrow but it shouldn't be this hard. So disappointed with paypal.