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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Good luck with that, paypal were extremely unhelpful and would NOT refund any money. The only thing that you can do is to ask your card issuer to do a charge back. Good luck, I genuinely hope you're one of the
lucky few to get reimbursed
I don't understand how they get away with this I didnt get my order either and its total bull . how does this company not get shut down with all the people they are ripping off and how does paypal allow them to keep taking peoples money? After so many complaints they shouldnt be allowed to take orders . Some people are on a limited budget how do you sleep at night????
I recently had a transaction with Storm Media Limited. I paid the item on June 9 and come July I still haven't received the item so I filed a dispute and that when they gave me a tracking number wherein the item was shipped on July 13. It means they don't plan on sending it. And now, it's still on my way and based on the details of the transaction Paypal already held the fund on June 9 which means they knew that the seller is fraudulent.
why is Paypal allowing this?
I posted on this topic several weeks ago and I was resigned to it just being a fraud. But, about a week after I posted in here, I did receive my products. It came from China, that's why it took so long. I'm not saying it's not a fraud, but I did receive my product and it's not totally what I was hoping, but has worked well. I've forgotten which company name I ordered under, because they have many!
Yup I have had the same, They took money out of my account without my autorisation paypay shut that dispute down on the day saying it wasnt, and then they opened up an "not received" dispute when i called them, the company have issued a fake delivery item number, and now im stuck in limbo which im sure after reading a lot, paypal wont resolve anyway... im gutted, scam is a good one as they have paypal on their side, prob in on it if im not surprized...