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Storm Media Limited, Fraud?

Esteemed Advisor

Re: Storm Media

@Pkelly 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Storm cloud Media Limited

I am being charged by storm cloud media limited and do t know why. Anyone else?
Esteemed Advisor

Re: Storm cloud Media Limited

@sequingirl 

 

Did you buy something recently? They are a merchant based in China/Hong Kong (I think) and they sell retail general merchandise online.


Kudos & Solved are greatly appreciated. 🙂
Contributor

Storm media limited fraud?

I have ordered 2 items from these people an never received them what can be done about this ? I’m reading now after the order thAt it was fraud how can I dispute this payment they took from me of 32.84 for eye brow stamps an magic eye shadow stamps they sent me a delivery date at a long long number that keeps bringing me to a china site no tracking numbers . How can I be helped through pay pal I use pay pal All the time cause I really thought it was secure
Esteemed Advisor

Re: Storm media limited fraud?

@Sandyguidroz423 

 

Paypal is secure in transfering your payment for you, but who you buy from is up to you.

You need to read up on paypal buyer protection which can never be a 100% coverall and then risk assess your transactions.

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Storm Media Limited

Bought two items from this website ( Storm Media Limited ) nothing arrived . Send an email and they never answered.what can I do ? Can you help me please ? Thanks in advance
Esteemed Advisor

Re: Storm Media Limited

@Nicholas98 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Storm Media Limited

I am having the same issue with them.  I opened a dispute with PayPal and it is just sitting there.  Since January, Storm says they are getting ready to ship the merchandise I ordered, but it never arrives, nor are they sending it!  I  don't understand why PayPal is taking so long to refund my money.

Moderator

Re: Storm Media Limited

Hi @suzijor,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. The dispute is an initial phase where the buyer and the seller try to find a friendly solution and during this time, PayPal does not intervene and does not have the option to take action on the case. The seller has 20 days to reply and you may have the opportunity to escalate the dispute to a claim. If you do not escalate the dispute to a PayPal claim within 20 days, the situation would be considered resolved and due to this, the case would be automatically ruled in seller's favour. 

 

Here’s how to escalate a dispute to a claim.

  1. Go to the Resolution Centre.
  2. Click View next to the dispute you want to escalate.
  3. Click Escalate to PayPal at the bottom of the page.
  4. Add any relevant information for escalating the dispute.
  5. Click Submit.

What Happens Next?

 

We'll email you to let you know we received your claim and we'll continue to email you with updates and any action or information needed by you. We can usually decide cases in 30 days or less but sometimes it can take longer. You can always check the status of your claim by visiting the Resolution Centre.

 

I hope this helps.

 

Cristina

New Community Member

Storm Media No-Go.

I ordered a hair straightener from them on 2 March and never received confirmation of my shipment. I filed a claim with PayPal on March 29. Then on 9 April, I escalated the issue because storm media never responded. I finally receive something in the mail from China two days later (11 April) and its practically a “toy hair straightener.” Not worth the money and definitely not worth the wait. PayPal has denied my case and there’s no way of opening another case on this issue. I want a refund but the email they provide continues to leave me with no responses after I email them. What am I supposed to do now? How can I get a hold of this company and why won’t paypal remove them from their services if they are causing so much trouble with the PayPal community?