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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Ignore those that say its a waste of time, its worth trying as loads have been refunded, each 'case' is different. If not try your c.c. issuer?
This company is definitely a fraud. Am happy to report that I spoke to Paypal directly, explained the situation, provided screen shots of the false tracking link etc and got a full refund from Paypal
Ordered a woman's genuine leather backpack for $28. USD. It came yesterday. It is a child's size, cheap, thin, vinyl, not leather, and weighs about 2 ozs.!
I tried emailing their customer service, and it was undeliverable. Bogus email. I then read their terms of agreement and found an email for their legal department, which is also bogus!
I tracked down my paypal receipt and got the email address my money was sent to, and wrote to that address. I received an email saying "sorry, we do not offer refunds unless you didn't receive or it was damaged". So, I am out of luck and stuck with this piece of garbage. The photos are a lie on their site.
DO NOT BUY FROM THESE PEOPLE! THEY ARE RIP OFF ARTISTS AND PAYPAL SHOULD NOT BE DOING BUSINESS WITH THEM.
Plenty of spotty reviews on them but if you're willing to deal with the possibility of returning your item back to china, loss of amount spent, no communication, slow delivery then have at it.