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Reported it under wrong reason. Unauthorized Payment is when someone accessed your PayPal account and made this transaction without your permission or knowledge, but you actually logged on to PayPal checked out and placed the order, even though there is a problem with it. I think there's a billing error option.
If the order is not confirmed, perhaps merchant can't or haven't claimed the authorized funds yet. Is the transaction marked as Pending still? Pending authorizations expire on their own in 30 days. If it is marked completed...it's too bad because Storm Media customer service is rather awful at responding to customers but if you paid with card, contact card issuer to dispute it. If Storm Media shipped your order, it'll get returned to them.
I had the same experience - I logged in with Paypal to see the cost of shipping, as the sneaky b*stards won't tell you this cost without you giving them your email and ALL personal details or logging into Paypal; decided the cost was too high and I could find it cheaper on ebay; and closed the page, I didn't even progress through to the next page to confirm my order.
How can we take this as a gateway issue to Paypal? Logging into Paypal should not be license to force the order through; Paypal should require a firm action from us, require an order confirmation, not just wave anything through once we're logged in.
I've started using my bank details instead of Paypal where possible. I don't trust Paypal anymore. If a business has found a workaround for the confirmation requirement they have a responsibility to protect their customers, but based on their lack of response to this thread and the continuous stream of people saying that the same thing happened to them, they really do not care.
I have a fantastic credit card company that refunded the charge after I explained my story and that Paypal denied me (the good customer) and believed the Fraud company!! Done with Paypal!!!