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Happened to me also. Bought drill bits. Filed complaint with Paypal and put a so called ticket in with company. Tracking number says never shipped item and the website is down. So far 2 different email address. One for Paypal and one for support.
I ordered two pair of hiking pants from Storm Media. Although my credit card has been charged thus far no pants. I tried to email Storm Media and the email cannot be delivered and has timed out.