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I also have the same issue where I did not get what I ordered. How can we all get resolution and have her money returned? This is not right that the company is allowed to continue And to process transactions
I feel like I am repeating myself but I was also lost and concerned how I was going to get my money back too, so happy to give advice!
RING Paypal (free tel number) and then explain fully what has happened and that you have read the MANY complaints on this forum. They will open a case and tell you that they will investigate and contact the company direct, which they will. The company will then tell a pack of lies, so after a week, RING again with your case number and ask nicely for a full refund as it has gone on long enough. Paypal are aware of this shocking company.
Good luck! xx
RING Paypal (do not email!) and ask to open a case. Explain fully what has happened and how you are aware of all these other cases - Paypal are also fully aware. It makes my blood boil that they continue to do business with this corrupt company. They will tell you that they will investigate.
After a week, ring them again and say you are now totally fed up and demand a full refund.
Good luck x
They are the worse. I'll never order from then again. I ordered 2 adult winter jackets. Supposed to be buy one get one. They sent me 2 cheap children's jackets even my neighbor's kids can't wear. Well, maybe the 4 yr old can wear the 2XL. I bought it so large thinking I can layer sweaters and thermal under. Boy was I fooled. They also sent me a face mask not ordered and was charged for 2. Didn't order either. Did I tell you I ordered Dec 21st. Today is March 4th. They also never respond to inquiries beyond it may take us a while to get back to you if you don't hear from us please send another email in 2 days. Phone calls not answered. Never again!!! They are rip off artists for sure. I hope they get shut down soon!!!
I made a dispute to PayPal regarding my purchase (items came, but were totally broken and didn't work). StormMedia people emailed me and said they would resend the items and at the same time requested I send back to HongKong or someplace these items with tracking (which would have been 2x the amount of the actual items!)
PayPal didn't refund the money to me because I didn't send the items back... and OF COURSE StormMedia didn't send the products to me.