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I never received the item I purchased as well, I email them and they never responded, they have no direct number to contact them.
Sadly they won't reply to you. They are fraudsters!
Ring Paypal and lodge a claim. Demand you money back. It is just not fair.
I have also had problems with Storm Media. Paid for a pair of leggings. 18.92 usd. When arrived two big holes in item. Messaged them countless times so raised a dispute with PayPal. The company now want me to send them back before I get refund to Hong Kong. Absolute rip off company. Lesson learned will never deal with them again and will not recommend.
Wish I had read this before purchasing from them. That’s what I get for not doing enough research and trusting people. I’m out $30 for wrist braces...and I never did receive a tracking number. Now I don’t know what to do or how to get my $$ back
RING Paypal and open a case. Leave it a week and then ring again and say you are fed up and demand an immediate refund. Good luck!