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Gosh waiting all that time until they could answer your call!!! Obvious they have a lot of complaints to deal with! All rather worrying.
I ordered an item on line from this company and I have never received it, plus I have two different charges each with a different invoice number. They are not answering my email
I am in the same boat. I knew I shouldnt have ordered from a company I had never heard of but I have seen other ads on facebook and was completely satisfied.
I had the same, and never received the product. Paypal decided in favour of seller. So I called them up and had to raise up my voice to resolve this.
I was lucky that the person (waiting time over 25 min over the phone) helped me and refunded my money finally.
Good luck to you, I told Ebay they should not allow business like these companies on Paypal, as they give Paypal as well a bad reputation.