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It's an international shipment and may take a month. Look real carefully on your e mail from them and you may find a way to e mail them back. I did get a response from them, but the product they sent me was the wrong size. The shipping co they used for my order was SF-Express from China. Good luck. I will never purchase anything from them or Smile Homey ads on Facebook again.
Sorry to hear you have not received the item. Since the payment is made on PayPal platform, we have a dispute process to help you and your seller resolve the issue in a friendly way. You have up to 180 days after you sent the payment to file a dispute.
Here's how to open a dispute:
After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim within 20 calendar days.
Here's how to escalate a dispute to a claim:
We will contact you if we need additional information. We will try to make a decision within 30 days.
To check the status of your claim, log in to your PayPal account and visit the Resolution Center.
This is BS I did not receive my item, I filed a complaint and as it looks like they always do, PayPal sided w/ Storm Media knowing this company is clearly fraudulent! Is this your little side hustle PayPal?
I contacted paypal and opened a case immediately once I realised that the company had illegally added other items onto my invoice and took more money from my account than I had authorised. I said it was fraud. The next day, I got a reply that my case was being closed as the items had been authorised correctly!!!! I felt that paypal were not listening to my complaint. Yes, I had ordered one item but 9 Uppa (part of the Storm Media) had added extra items on - just like they have done with so many other people. It is hit and miss if you end up receiving anything and if you do, it is cheap and shoddy!
We all use paypal for the added security, but we are not getting it over this.
It is disgraceful.