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Storm Media Limited, Fraud?

New Community Member

Re: Storm Media Limited, Fraud?

It's an international shipment and may take a month. Look real carefully on your e mail from them and you may find a way to e mail them back. I did get a response from them, but the product they sent me was the wrong size.  The shipping co they used for my order was SF-Express from China. Good luck. I will never purchase anything from them or Smile Homey ads on Facebook again.

New Community Member

Re: Storm Media Limited, Fraud?

I never even got an email from them letting me know that they received my order or that it is being processed but they sure took the money out of my PayPal account right away
Moderator

Re: Storm Media Limited, Fraud?

Hi Twin53577,

 

Sorry to hear you have not received the item. Since the payment is made on PayPal platform, we have a dispute process to help you and your seller resolve the issue in a friendly way. You have up to 180 days after you sent the payment to file a dispute.

Here's how to open a dispute:

  1. Log in to your PayPal account.
  2. Click on the transaction you'd like to file a complaint about.
  3. Click Resolution Center near the bottom of the page.
  4. Choose which type of issue you would like to report.
  5. Enter the details of your complaint.
  6. Click Submit.

After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim within 20 calendar days.

Here's how to escalate a dispute to a claim:

  1. Log in to your PayPal account.
  2. Click on the transaction you'd like to file a complaint about.
  3. Click Resolution Center near the bottom of the page.
  4. Choose which type of issue you would like to report.
  5. Enter the details of your complaint.
  6. Click Submit.

We will contact you if we need additional information. We will try to make a decision within 30 days.

To check the status of your claim, log in to your PayPal account and visit the Resolution Center.

 

Regards,

Nicky

Member

Re: Storm Media Limited, Fraud?

Nikki, the customer service at PayPal is a joke. Just do your job and get the refunds or items ordered. I'll never use PayPal again , for the simple fact that you do nothing to resolve issues. Waiting on hold for 2 hrs to speak to a person is unacceptable.
Member

Re: Storm Media Limited, Fraud?

This is BS I did not receive my item, I filed a complaint and as it looks like they always do, PayPal sided w/ Storm Media knowing this company is clearly fraudulent! Is this your little side hustle PayPal?

Tags (1)
New Community Member

Re: Storm Media Limited, Fraud?

These posts that PayPal sides with Storm media is concerning. I just files a complaint as I orders USB-C batteries for $65 2 months ago and never received them. I'm giving them a week to respond but I'm going to want my money back. I hope PayPal is able to make this right but if they don't I will be back.
Member

Re: Storm Media Limited, Fraud?

Why are you not paying attention to all of the people here that have been ripped off by this company? It's pretty obvious that they are unauthorized charges for all of us yet you give the same answers. They stole funds from all of us. Do your job!
Tags (1)
Member

Re: Storm Media Limited, Fraud?

Why are you not paying attention to all the people here being ripped off by this company? They are operating on stolen funds. We all received the same generic response from you but no resolution to the problem. Do your job!
Tags (1)
Highlighted
Member

Re: Storm Media Limited, Fraud?

Hi Nicky

 

I contacted paypal and opened a case immediately once I realised that the company had illegally added other items onto my invoice and took more money from my account than I had authorised. I said it was fraud. The next day, I got a reply that my case was being closed as the items had been authorised correctly!!!! I felt that paypal were not listening to my complaint. Yes, I had ordered one item but 9 Uppa (part of the Storm Media) had added extra items on - just like they have done with so many other people. It is hit and miss if you end up receiving anything and if you do, it is cheap and shoddy!

 

We all use paypal for the added security, but we are not getting it over this.

 

It is disgraceful.  

Member

Re: Storm Media Limited, Fraud?

I too ordered a product from this company, over a mtg ago. They refuse to respond to any emails. Pay pal is no help either , a complete joke. I refuse to pay for an item that I never got. I'm done with PayPal 2hr wait to talk to someone on the phone is also unacceptable.