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I ordered hooks off them but they then added other unordered items onto my order. So no products and seriously out of pocket! No online help from paypal - I will have to ring them. After reading all these other cases, it is really worrying. The problem is, they advertise under so many other names. My order was with a company called UPPA but on my receipt it is Storm Media.
Oh dear, like the rest of us, I'm sure you wish you had read all the comments on here before you ordered, as I'm sure you would not ordered off them! I hope you do receive them, but I would not hold up much hope, sadly. Paypal have finally helped me and my refund is now in my bank account but it has been a struggle to get a refund. RING paypal rather than open an online case.
Hi - I opened a case online but paypal have closed the case as they said the order was authorised. Well only one item was and not the other items the company added onto my order!! Also the items have never arrived. Other items I have ordered from abroad have all arrived safely without a hitch.
I will try and ring paypal tomorrow but it shouldn't be this hard. So disappointed with paypal.
I ordered the same leggings from the FB app on Dec. 22 and a few days later received an email with the fake tracking number. When I clicked on the tracking # it took me to Fed Ex and had the message that there was no such tracking #. That's when I opened the case through PayPal. A week later I get an email from PayPal saying Storm Media sent them a tracking number for my item, and yes, it was the same fake tracking number. I called and spoke to a PayPal rep this morning and explained that it was the same fake tracking number, and I was told that in reviewing my case and the tracking #, they discovered it was linked to a "private shipping company" ?? Why doesn't that show up when I click on the tracking # instead of Fed Ex? I'd love to know how they figured that out! As the rep had me on hold, I went to this community thread and was shocked to see the number of complaints and cases involving Storm Media and its other alias company names. After being on hold, I told the rep that with 22+ pages of Storm Media complaints and cases dating back over a year ago , PayPal is part of the problem! When I order from a company offering PP as a method of payment, I'm much more comfortable doing so, because I know to a certain extent, PayPal has investigated the company enough to approve them as PayPal members, just as nonbusiness members go through the verification process. When I brought this to the rep's attention, she said she was going to send a request to the security department for review. I hope she meant it, but as it is with my open case, only time will tell.
I truly hope so. Paypal is not getting it. Denied my case stating storm media gave them a tracking #. This number cannot be found. I ordered something on the Nov 22 and then there were 3 more charges for $21.95. Got the items from the 22nd about a week ago. Needless to say the item is absolut junk. The other 3 items are still a no go and I cannot file anything. I guess I have to call them once again.
Hard to believe that paypal just plain ignores it.