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I had the same experience with the unwanted purchase, only I went through a fruitless and frustrating process of trying to negotiate with the customer service team about cancelling the sale. They agreed to do it but never followed through. Disappointing that PayPal did not back you up - I can see there's no point wasting my time contesting the charges if they just wave it off as something I am likely to purchase!
I ordered two items from Storm Media Ltd in December 2018 and NEVER received them. I wrote to PP and asked them for help and wrote the Seller, Storm Media 6-7 times. They NEVER replied to my requests for a refund because I never received the merchandise.
I am really upset that Pay Pal is still paying this company after all the complaints I just read dating back to April of 2018. I just got ripped off also and so far have no relief from Pay Pal. I wish I had checked out this page before I placed order through Facebook.