New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
My dispute case was also denied this week as Storm media informed Paypal that item was shipped. Item took about 1-1/2 month to deliver. What they didnt inform paypal was that they did not ship the items as ordered. One of the item on my order was ordered with a gift package however both the items on the order came in a regular/ ordinary envelope without any gift package. I was so disappointment as I had ordered the items as gifts for my friends.
As Storm media never sends an email confirmation hence it is hard for me now to get the exact description of the order.
I will warn others not to go ahead with any transaction with this seller in future.
I need to know the contact information for Storm Media since I have a product that I would like to return. I only have their name on my Paypal receipts but no contact number or address.
Do you know what it is?
on nov 25 i order so bras from Storm Media Limited Antisagging Sports Bra didnt know that the order went through so i kept trying to get it to go and here it was going so i have 3 that i need to get my money back Transaction Id 7G228492LB8615055 OG486306852584OM 2MN777TE53984OM
Thanks Penny <removed>
Contact the seller and ask if they will cancel your order and issue you with a refund.
But from the threads on this company that are on this forum lets hope that you don't get any of them so you can file for non receipt and get a refund.
Do a search on google or this forum for that company and be glad it didn't arrive and then quickly file for non receipt before it does..........
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
I purchased 2no heated vests from this company in medium and XL, they were delivered but neither would fit these were definitely intended for children although the packaging stated M and XL. The delivery parcel contained no return address or any information. I have found the e-mail address but have so far received no communication from the company. Has anyone else had dealings with this firm and did they get any satisfaction?