I bought an item off them under another name they go by “MakeGoodies”. The item was not the one advertised but a cheap and nasty rip off. I tried emailing them for weeks before opening a complaint with PayPal when they eventually replied saying that they could refund if the claim with PayPal was closed. I did this then despite numerous further emails they are totally ignoring me and the refund never materialised. It wasn’t a fortune but it’s the principle of the thing. It looks like I am in a long line of people duped by this unscrupulous company. Surely there should be something we can do
Call PayPal and ask for their help. Follow their guidelines as what to do to get your refund. If PayPal declines your claim, call them again. I did and they reversed their decision in my favor. It might take some determination on your part, but it will pay off for you if you keep trying.
Oh my! Sorry to see this. Your problem was you closed the claim. Storm Media KNOWS that once you close a claim with PayPal you can't reopen it or obtain any further information on a item you purchased through them I strongly suggest you contact PayPal by phone and talk to a rep. I thought I was going to be out what I paid for the items and return postage. I spoke with a rep named Josh and I showed him followed their guidelines concerning information needed to file a claim and prove that I returned the items. I did everything they outlined yet my case was still denied. Storm Media claimed that I didn't return the merchandise, yet I had my postage receipt. The rep kept me on hold for 10-15 seconds and came back on the line and told me I had been refunded In full for my purchase. They also have a refund of shipping charges too which you can find the toggle right under the transaction toggle. This allowed me to be reimbursed my return postage. You can use the refund of return postage up to 12 times per year if you used PayPal to pay for the item. Try contacting PayPal, as I said by phone, not email. I believe you'll find it makes a world of difference when having to deal with Storm Media.
I respectfully disagree with you. It should be about both the money and the principal of the whole thing! Storm Media is making some serious money off of the fraudulent transactions they're making with PayPal customers. There is a big difference in the money exchange between the US and China. The US dollar is worth much more in China than here. This company is laughing up their sleeves at the Americans who they feel won't do anything to file for a refund and return of the postage. They lie about the items being returned and issue bogus tracking #'s. They also have numerous names they sell under. All of it meant to defraud and pad their accounts and restock their inventory! The only way to stop them is to demand a refund and postage to return their inferior dollar store merchandise. DON'T let them get away with it!