Storm Media Limited, Fraud?

[sharpiemarker]

File a dispute through PayPal transaction or contact seller. Forum users have no access to others’ accounts, nor do PayPal customer service agents work the forums.

[Danna24]

I have to give PP rep kudos. My case with Storm Media was denied. I got an email from PP stating that they had not gotten the tracking # they requested from the Post Office on returning merchandise. I had gotten the # and submitted it to PP for their records. I called spoke to a rep who overturned the denial on my case against Storm Media. I was refunded in full by this rep. He put in the tracking # and it wasn't traceable as it always is with Storm Media. I appreciate this rep stepping in and correcting this situation. Yes, I'm out the postage, but it was the principal of the whole situation for me.

[sharpiemarker]

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@Danna24 wrote:
I have to give PP rep kudos. My case with Storm Media was denied. I got an email from PP stating that they had not gotten the tracking # they requested from the Post Office on returning merchandise. I had gotten the # and submitted it to PP for their records. I called spoke to a rep who overturned the denial on my case against Storm Media. I was refunded in full by this rep. He put in the tracking # and it wasn't traceable as it always is with Storm Media. I appreciate this rep stepping in and correcting this situation. Yes, I'm out the postage, but it was the principal of the whole situation for me.

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Maybe you can get request reimbursement with PayPal Returns shipping <--Google that to get to the official page

[Danna24]

Wow! Didn't know about this. Thank you for bringing it to my attention. I'm sure you know returning merchandise to China was very expensive. Thank you!

[Danna24]

Thank you, thank you. I knew nothing about the PayPal return refund policy. I applied for the refund of the postage to return my purchase to Storm Media. I very much appreciate your assistance in letting me know about this. I'm hoping it will result in positive results on my behalf! 🙂

[BC_12]

My dispute case was also denied this week as Storm media informed Paypal that item was shipped. Item took about 1-1/2 month to deliver. What they didnt inform paypal was that they did not ship the items as ordered. One of the item on my order was ordered with a gift package however both the items on the order came in a regular/ ordinary envelope without any gift package. I was so disappointment as I had ordered the items as gifts for my friends.

As Storm media never sends an email confirmation hence it is hard for me now to get the exact description of the order.

I will warn others not to go ahead with any transaction with this seller in future.

[Danna24]

This isn't unusual at all. I had the exact same thing happen to me. I originally got a denial of my case denied by PayPal. When I got the denial email from them, I called their customer service department. I actually spoke to a rep, explained that I had complied with everything that they requested from filing the case with them to returning the merchandise, to sending them pictures of my PO return receipt, only to have PayPal deny my case. The rep placed me on hold, came back in less than a minute or so and told me that he had overturned the denial and refunded me in full. Then I applied for the postage return with PayPal that's right under the transaction # on their activities and was refunded my $30.00 in postage to return the items. Not sure it happens all the time like this, or that I happened to get a decent PayPal rep on the phone. However, you can't resolve anything with PayPal on this forum, You have to physically call them and make your complaint to a person. NOT HERE.

[BC_12]

Yes i did that already. The representative couldnt help much as the actual items were received. I just requested them to inform seller to refund me the cost of gift packaging which they were unable to do. However this is a lessons learned for me and i am going to blacklist this seller everywhere i provide my review.

[Janetplanet111]

I need to know the contact information for Storm Media since I have a product that I would like to return. I only have their name on my Paypal receipts but no contact number or address.

Do you know what it is?

thank you

Janet

[pennylincicum]

on nov 25 i order so bras from Storm Media Limited Antisagging Sports Bra didnt know that the order went through so i kept trying to get it to go and here it was going so i have 3 that i need to get my money back  Transaction Id 7G228492LB8615055   OG486306852584OM  2MN777TE53984OM 

                            Thanks Penny <removed>