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I paid to Storm Media Ltd USB recorder on 04/02/19.Tried to contact them,because until today no delivery.No answer.Than I did the claim of refund to PayPal answer that Storm Media said item was sent.Maybe,but not received till today.And Storm Media did not answer me.I don,t know the way they sent it _ courier,or UK mail...I want refund.It cost me more than $30.I don,t know PayPal will help me to get refund or not.But I am sure: Storm Media Ltd are fraud.They conned me.
I paid "30 for a flawless eyebrow trimmer on June 15th. There is no way to contact this company. I thought when you purchased through PayPal you were protected against fraud????
Did you open a dispute requesting a refund ? Normally if you cannot contact the seller, then the next step is to open a dispute. If the company still does not respond, you can elevate the dispute to a claim.
* Login to your account.
* Click on "Help".
* Click on "Resolution Center".
You can open a dispute if you didn’t receive your item or it’s not as described. You can open a dispute within 180 days of the transaction date. By opening a dispute, you can communicate with your seller in the Resolution Center. You can request a refund, return the item, and/or ask the seller to re-ship the item. With a dispute, PayPal doesn’t get involved or decide the outcome. If you can’t resolve the issue, you can escalate it to a claim. You have 20 days to resolve a dispute. After 20 days the dispute will automatically be closed and you won’t be able to re-open it.
If you can’t reach a resolution during the dispute process, you can escalate the dispute to a claim. When you escalate to a claim, PayPal will get involved and decide the outcome. PayPal may email you to provide additional information or to ship the item back.
If you’re unable to resolve your dispute, you can ask PayPal to investigate by escalating the dispute to a claim. PayPal will review the case and decide the outcome (usually within 30 days or less). You can escalate to a claim any time within 20 calendar days from the date the dispute was opened. A dispute will automatically close if it isn't escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please check the Resolution Center to see any messages that are part of your dispute.
Here’s how to escalate a dispute to a claim.
* Go to the Resolution Center.
* Click View next to the dispute you want to escalate.
* Click Escalate this dispute to a PayPal claim near the bottom of the page.
* Follow the instructions.
* Click Escalate to a claim.
PayPal will email you to let you know your claim was received and will continue to email you with updates and any action or information needed by you. PayPal can usually decide cases in 30 days or less, but sometimes it can take longer. You can always check the status of your claim by visiting the Resolution Center.
I have not received any email from Storm Media Limited since the date of purchase of a product made on 06/22/2018, I only have the payment transaction ID via Paypal. I sent a message today to <removed> requesting the order data and shipping information.
I found it strange that this company did not notify the purchase data, so I saw in this community about the reports with the shopping experiences at "Storm Media Limited" I am concerned because it has no direct response from this company complaints.