Store provided tracking for partial delivered items and Paypal closed the case

[Hjaltih]

Hello.

I created a refund request with PayPal as I have only received 1/3 of an order from Gearbest.

I supplied PayPal with the buy receipt, what items had been delivered and which not (it's been months,I believe I placed the order in February this year).

Apparently it was enough for Gearbest to provide them with the tracking number for the items that were actually delivered? I cannot find any way to re-open the dispute, do I have to create another one?

Regards,
Hjaltih

[kernowlass]

@Hjaltih 

Sounds as if you opened a dispute for non receipt of item which the seller would win if they could provide a tracking number.

Why did you open a dispute for item received but not as described ie incomplete order???

[Hjaltih]

No I selected the "partial refund" option, that's why this frustrates me.