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Stopping scammers.

Sgsinagra
Contributor

Stopping scammers.

So i just paid for a bed, haven't received the product and the company is MIA. I wasn't the first after researching. How can i let paypal know about these people? Btw it was Artfire.com
6 REPLIES 6
kernowlass
Esteemed Advisor

Re: Stopping scammers.

@Sgsinagra 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
Sgsinagra
Contributor

Re: Stopping scammers.

Didn't work. No reply from dispute specialist. Called, told me i habe to do it online first. seems Easier and easier to steal stuff we using PayPal
Sgsinagra
Contributor

Re: Stopping scammers.

Also my account doesnt have my payment history but I have the email.
kernowlass
Esteemed Advisor

Re: Stopping scammers.

@Sgsinagra 

 

ok, as you are so non appreciative for my help then guess you don't want further advice, bye then.


Advice is voluntary.
Kudos / Solution appreciated.
Sgsinagra
Contributor

Re: Stopping scammers.

I'd like someone who has a solution that isn't in the FAQ so if that's all you have to offer and please stop being snarky I'd like to get the money that was stolen from me.
kernowlass
Esteemed Advisor

Re: Stopping scammers.

@Sgsinagra 

 

Guess you didn't bother to actually read the information in my post and open a dispute then?

Well thats up to you, I can give you the information available but can't help if you can't understand it.

 

And by the way a lot of my first post is NOT from the FAQ as I have adapted it to help with future possible issues and links to help return items if requested as part of that dispute process .... hence the bold print.

 

 


Advice is voluntary.
Kudos / Solution appreciated.