Still awaiting refund

[roofie_]

So my eBay account was hacked on the 28/05/18, where someone purchased just under £50 worth of items using my PayPal account connected. PayPal felt with this quite promptly and following communication with the seller, a refund for all items was given. I was very pleased with this, however, I have not yet recieved this money in my bank account (which is where it is supposed to go), neither has it gone into my PayPal wallet. I have emailed and emailed but all I am receiving is generic information on how to file a claim against fraud, how to request a refund etc. What can I do?

[kernowlass]

@roofie_

If the original Paypal payment was funded with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).

[roofie_]

Thank you for your reply. I am aware that the refund should go in my bank account. My problem is that it hasn’t and it’s been 4 weeks.

[kernowlass]

@roofie_

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.