Status of 12/14/19 order

Barbara9997
Contributor
Contributor

On 12/14/19 I ordered 3 catnip toys from DeYuChengMaoYi. The receipt #3629-4332-0307-0675. The invoice #c12213018132567.1  I would like to know when I might receive my order.

Login to Me Too
6 REPLIES 6

TheTeaLady
Contributor
Contributor

I also order cat nip fish toys from DeYuChengMaoYi but on 12/19/19. Invoice ID: c12244909195351.1 ~ no confirmation of the order or shipping info has been received from the vendor. Is PayPal able to inquire about the status of these orders?

Login to Me Too

TheTeaLady
Contributor
Contributor

UPDATE! I received the fish toys today. Almost 1 month after placing the order & not having received confirmation from the company, this was a pleasant surprise. They are very cute!

Login to Me Too

TinaR77
New Community Member
I purchased as well transaction# 4E428898SS900043B. Catnip toys too. Have emailed every day with no response from seller at all.
Login to Me Too

rickd300mag
New Community Member

Same problem. Ordered 12/18/2019 and no response for anything. ID# is c12240172089431.1. PayPal it looks like enough people have had issues with the same thing. Are you all doing anything about it???

Login to Me Too

PayPal_paula
Moderator
Moderator

Hi All and welcome, 

 

If you have paid for an item and not received it please go to the Resolution centre on your PayPal account and open a case. Once a case is opened we can investigate and look to get you a refund. 

 

Thanks 

Paula 

Login to Me Too

YezhuaJM
Contributor
Contributor
Hello, Regarding your for the toy fish is on its way. It just takes a while. Mine arrived a few days ago. Have some patience, the toys are legit.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.