Someone used my account to pay some stranger in the US. A case was opened, but immediately closed

[ramunegaming]

Hi guys,

I'm in dire need of help. Yesterday while at work my bank called me to say there was some suspicious activity on my account. Someone in Japan had used my PayPal account to transfer money from Japan to the US (I'm in the UK). I thought this was odd so I checked my PayPal account and found 2 payments to a stranger in the US. I opened a case immediately after finding out what had happened. Later the case was closed and considered valid with no explanation. It's not a lot of money but I'm panicking as this could lead to leaks of my private information. I want to cancel my card and get a new one but I want the money back first. What's the best course of action? at the moment I've contacted PayPal to ask them to reopen the case but I'm worried they won't help.

This is a serious breach of my privacy and maybe I should delete PayPal if they don't take security breaches seriously.

Thanks in advance for any advice.

[kernowlass]

@ramunegaming 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

IF its already been denied then.................appeal.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.